Organizational culture is complex. It is not just how employees experience/perceive their environment. It also includes how people communicate and relate to one another, management’s preferred communication style and philosophy, formal and informal rules of behavior, ergonomics, and many other intangibles that make up a particular culture.
The Winters Group uses a holistic systems approach to first diagnose the current state based on values, behaviors, underlying assumptions, and interactions between and among key leveraging points in the system. We try to understand how the system really works versus how it is designed to work. Based on the gap between “what it is” and “what it is supposed to be,” we attempt to account for the difference through a comprehensive analysis of the system dynamics. We then make innovative recommendations, and partner with the client to implement strategic changes for the greatest impact to achieve the desired state.
A Winters Group’s environmental scan model consists of three primary assessment activities:
- Qualitative Research
- Quantitative Research
We use the Intercultural Development Inventory® (IDI®) to assess individual and organizational cross-cultural competence. As very powerful and reliable tool, it provides a baseline assessment from which to develop the appropriate interventions to enhance cultural competence.